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SIMPLY SUMMER
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The Fine Print

Terms & Conditions

Last updated: February 2026

Order fulfilment process

Our fulfilment process begins once we receive proof of payment or payment reflects. Fulfilment can take up to 2–5 working days, sometimes longer during a sale period.

Delivery and pick-up

Pick-up is based on our availability and you will be contacted by us when your order is ready for collection. If you are sending a courier to collect your package, please communicate with us first as collection is based on our availability.

Delivery can take up to 2–5 working days depending on the courier and area. Some delivery addresses are considered high-risk areas by the courier services and a surcharge is added onto normal rates. Simply Summer will not be liable to pay the surcharge — you will have to pay the difference or supply us with an alternative address.

Please note delivery during a sale, new launches and holidays may take longer than our normal delivery turnaround time due to a higher order volume.

Order cancellations and modifications

Our fulfilment process begins immediately after an order is received and paid for. We will try our best to resolve your query, but if the order has already been processed we may not be able to accommodate your request for a cancellation. Please email simplysummerinfo@gmail.com or call us on 061 549 2575 immediately.

All confirmed orders are subject to our return policy.

Damaged or faulty items

If you encounter a defective or damaged item, or experience a fulfilment error, kindly contact our support team within 30 days of delivery for prompt resolution. Please include your order number, which item(s) are damaged and photographic evidence with a short description.

Returning unopened products (store credit / exchange)

To return products, contact us at simplysummerinfo@gmail.com within 7 days of receiving your order, providing order details and a reason. The item must be unopened, unused and with packaging intact (we can tell when items have been used or tampered with). If approved, return items within 7 working days. The customer covers return shipping and is responsible for traceability of the package — Simply Summer does not accept liability for lost or misdelivered returns.

Please allow up to 10 business days once your return has arrived back to us to inspect, authenticate and process your refund. Refunds are issued as store credit excluding original shipping charges.

Return address

14 Palm Boulevard
Umhlanga, Durban 4319

Used or opened products

Unfortunately, due to product nature, no returns or exchanges are accepted for opened items. Please review the ingredient list on the packaging and website for allergens. In case of reaction, discontinue use and consult a medical professional. No refunds are issued for allergies or sensitivities.

Other

Couriers will attempt contact to arrange delivery. Lack of response may lead to the parcel being returned to us. The re-issuing cost for the parcel due to customer unavailability is borne by the customer. If you choose to cancel your order after a return, the shipping cost will be deducted from the refund. If an item becomes unavailable we reserve the right to cancel your order — a full refund will be provided to your original form of payment and we will notify you by email.

Compliance & updates

This policy complies with all applicable consumer protection laws and regulations. Simply Summer reserves the right to modify this policy at any time without prior notice; updates will be posted on this page and apply to all purchases made after the date of the update. By making a purchase from Simply Summer, you acknowledge and accept these terms.